Position Summary: The Medical Office Receptionist - Regional Lead serves in a regional role responsible for training all new front desk receptionist staff. The Medical Office Receptionist - Regional Lead assists with audits and special projects as directed by the Regional Administrator. When not attending to training or other required duties the Medical Office Receptionist - Regional Lead greets all patients and manages patient intake. The receptionist is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.

Essential Responsibilities:

• Serves as Lead Trainer for all new Front Desk Receptionists in the assigned region and conducts refresher training as needed and creates appropriate FCC University courses for staff.
• Conducts audits of Front Desk operations as directed by the Regional Administrator.
• Assists the Regional Administrator with special projects related to Front Desk operations.
• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules providers appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Collects co-pays and other payments from patients.
• Reconciles cash/check payment receipts generated from the
• EHR with cash on hand at the end of each shift.
• Collects forms of ID from patients and any other information necessary for their appointment.
• Retrieves patient files, sequences paperwork, adds new patient record forms, and places files in sequence for physician examination or treatment.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Assists ill or distraught patients as necessary.
• Telephones taxis or family members when necessary for transportation.
• Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.

Other Duties:

• Other duties as assigned.

Supervisory or Managerial Responsibility:
None

Minimum Qualifications:

• High school diploma or equivalent required.
• 2 years of medical front desk receptionist experience or administrative experience preferred.
• 2 years of customer service experience required.

Work Environment and Conditions: Prolonged periods sitting at a desk and working on a computer.

Hourly Compensation: $20.00 - $22.00 Depending on Experience.

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.