Job Title: Sales and Loan Associate (SLA)

Division: Operations

Department: Stores/Field

Reports To: Manager

FLSA Status: Non-Exempt

Summary: Acts as a appraiser/buyer of precious metals, jewelry, and coins. Follows rules and guidelines regarding the evaluation process and proper payment of precious metals, jewelry, and coins by performing the following duties. Maintains productivity levels set by the company.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Customer service.*

1. Engages and greets customers in a friendly professional manner.*

1. Responsible for the proper and accurate completion of customer invoices, being attentive to all details and required information.*

1. Assists in the setup and breakdown of all materials and displays in the store assigned.*

1. Provides proper authentication and evaluation of all prospective merchandise to be purchased/loaned.*

1. Pays attention to pay rate for all items purchased/loaned in accordance to current rate and company policies.*

1. Keeps up with new standards, pricing techniques, and industry standards within the company’s current market industry.*

1. Responsible for determining merchandise price and value by using various internet sites or by item weight.*

1. Responsible for purchase/loan transactions to ensure collection of merchandise and proper distribution of funds.*

1. Follows all company policies and set standards, paying special attention to safety.*

1. Provides excellent customer service to both internal and external clientele.

1. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer.

Education/Experience:

High school diploma or general education degree (GED); and prior customer service experience preferred.

Equipment:

• Jewelry scale
• Diamond tester
• Acid/block

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand continuously; use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to sit; walk; stoop, kneel, crouch, climb stairs and ladders or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to toxic or caustic chemicals; risk of electrical shock and vibration. 

The noise level in the work environment is usually moderate.