Bartender:

ROLE PURPOSE:

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Maintains a warm, welcoming, “Corner Bar” atmosphere
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger
• Properly and promptly prepares, garnishes, and serves all drinks
• Engages with Guests by making drinks in front of them
• Knows the menu and how to read Guests to make appropriate beverage and food suggestions
• Upsells Guests on select food or drink items
• Keeps a clean, organized bar
• Accurately rings up all orders in the POS system without being bothered by distractions
• Follows all relevant brand standards
• Builds Guest count by promoting specials and building a regular clientele
• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cut off an intoxicated Guest when necessary

KEY DECISIONS:

Influences:

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS:

• Consistently fulfills the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully completes revalidation as outlined in the annual “World Bartender Championship” Competition Manual
• Keeps a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS:

• Must be well-groomed and dressed neatly in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate the P.O.S. system , make change and changes correctly, and make credit card transactions
• Must be able to calmly communicate with angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during an entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES:

EXPERT INSTIGATORS – You create a seamless Guest experience by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression, promptly greeting Guests, even if they are not coming to the bar
• Remembers the names and favorite drinks of regulars
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome, and appreciated
• Makes the bar an attractive and exciting place to hang out
• Establishes a strong rapport with all Guests to create Fridays fans and repeat traffic
• Reads Guests' needs and feelings, and tailors approach to better serve

COMMUNICATION – You create an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team
• Uses tact in interactions and keeps conversation positive and light-hearted
• Listens attentively and actively
• Asks open-ended and thoughtful questions to create banter
• Makes communication with the team an ongoing process through formal and informal meetings before, during, and after shifts

FLAIR & SALESMANSHIP – You sell the TGI Fridays experience by creating an entertaining “show” in the bar.

• Demonstrates a unique, irreverent style that is personal and personable
• Confidently makes and serves enticing drinks
• Possesses contagious energy that translates to Guests and Team
• Grows business by expertly upselling menu items
• Proactively seeks ways to improve the Guest experience and takes initiative to make changes as appropriate

PERSONAL OWNERSHIP & ACCOUNTABILITY – You take responsibility for the bar area, demonstrating a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol
• Consistently executes on standards of responsible service of alcohol
• Effectively sets up the bar before shifts in order to be prepared
• Keeps the bar area clean, presentable, and engaging
• Demonstrates global awareness by knowing what is happening throughout the bar at all times
• Admits mistakes and takes prompt action to correct them
• Demonstrates knowledge of fundamental liquors, drink recipes, and crafting techniques
• Delivers consistent quality of service and energy and encourages fellow staff to do the same

FLEXIBILITY & STRESS TOLERANCE – You know that anything can and will happen and are willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or upset
• Promptly anticipates and reacts to potential Guest needs and requests
• Dives into peak service situations with energy and poise
• Maintains an even-tempered demeanor and stays in control of situations at all times
• Proactively handles escalating situations in a calm, mature, and tactful manner

TEAMWORK & COLLABORATION – You fuel an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish tasks
• Eagerly accommodates Guest overflow from the dining room
• Actively promotes cooperation, respect, and acceptance of all Team Members
• Establishes positive and supportive working relationships with Team Members to maintain a productive atmosphere
• Works seamlessly with the bar and BOH staff to stay on top of running a smooth shift
• Serves as a role model and mentor for Team Members