Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Click on the below link for a short video about what it means to join Falck!

https://vimeo.com/705480748

Position Summary:

The primary responsibility of the Field Supervisor is to provide oversight of field crews and ensure proper planning and execution of all daily operational tasks.

Pay Range: 80,080-$96,233

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Essential Functions:

The Field Supervisor may be assigned one or more duties. These duties may include, but are not limited to, the following:

• Represent the Company by being courteous, professional, and a patient advocate.
• Complies with and consistently enforces all Falck Northwest policies and procedures.
• Handle internal and external customer service issues, complaints and conflicts.
• Provide guidance to employees responding to difficult and complex situations/calls.
• Handle minor employee issues and questions as needed and act as a liaison to management for employees.
• Perform and document investigations of employee misconduct.
• Complete annual performance evaluations of all direct reports.
• Inspect employee paperwork (EPCRs) and assist with scheduling issues as needed.
• Inspect vehicles and equipment and ensure all policies and procedures are followed by employees on their shift.
• Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.
• Maintain all certifications and complete all training required for level of pre-hospital certification.
• Perform other duties as assigned including those specific to the local operation.

Additional Duties:

The Field Supervisor may be assigned one or more additional duties. These duties may include, but are not limited to, the following:

• Participate in the evaluation of candidates for hire or promotion.
• Provide patient care and transport appropriate to level of certification.
• Remain informed of relevant economic conditions and situations and recommend to the General Manager any adjustments.
• Perform other job-related duties as assigned by the General Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• Current Oregon State Paramedic license.
• Current state driver’s license.
• Satisfactory driving record in accordance with the Falck USA Driving Policy.
• Must possess knowledge of local EMS structure and role of private ambulance.
• Must possess in depth knowledge of County Protocols and Pre-hospital care, and have a proven track record of ongoing responsibility.
• Excellent communication and customer service skills.
• Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.
• Ability to read and interpret all required documents and write required reports and correspondence.
• Physical ability to perform all tasks required in the performance of typical EMT/Paramedic duties including but not limited to bending/stooping, pushing, pulling, lifting at established weight requirements, climbing, working at heights, etc. (satisfactorily meet company physical assessments/tests).
• Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
• Must have the ability to consistently deliver outstanding customer service to all internal and external customers.
• Strong organization skills and attentiveness to detail.
• Ability to maintain a professional manner and appearance at all times.
• Other qualifications specific to the local operation and/or contract.

Education Requirements:

The individual in this position must possess the following education requirements:

• High school diploma or general education degree (GED)
• Current American Heart Association CPR for the Healthcare Provider card.
• Current American Heart Association ACLS card.
• Current American Heart Association PALS card.
• Current PHTLS card.

Clinical Requirements:

The clinical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must not have any protocol violations for one year prior to the time of being awarded the position.
• Be in good standing within the operation and have no corrective action for six (6) months prior to the time of being awarded the position.
• Must demonstrate clinical competency which will be measured through a review of patient care documentation for a period of 3 months prior to the date the individual would be awarded the position.
• Must remain current with all certifications and ongoing education requirement for his/her EMT Basic or Paramedic certification.
• Must remain compliant with company required training including, but not limited to, harassment training, compliance training, and documentation training.
• Complete assigned projects on time and within the project management guidelines as instructed by Management.

Falck is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.