ROLE RESPONSIBILITIES AND DUTIES

• Handle customers

• Greet and seat customers

• Be courteous and cordial to everyone

• Deal with customer problems and complaints

• Understand and make a decision based on each individual situation

• LISTEN to their problems and show concern

• Determine how to solve their problem—discounts, re-cook food, etc.

• Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a

BIG problem!

• ALWAYS: Stay calm, responding in a concerned and sympathetic manner

• Manage Employees - Both Front of House (FOH) and Back of the House (BOH)

• Front of the House (FOH)

• Deliver food to tables when time allows

• Pay attention to servers-help them when needed

• Bus tables - this allows you to be on the floor and available to customers

• Be respectful to employees - “If you want respect, you have to give it”

• Back of the House (BOH)

• Watch ticket times and make sure cooks are not falling behind

• Be ready to jump in and help when cooks need it

• Control seating at peak times

Assist GM

• Count inventory and assist with paperwork

• Run the floor during peak hours

• Handle customer complaints