• Leadership of clinic staff and actively supports the recruitment, orientation, and promotes the engagement of all clinic staff
• Ensures effective and timely communication of relevant information as appropriate
• Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations
• Fosters an environment in which the team holds each other accountable
• Works collaboratively with leadership and other partners to ensure efficient and safe operations of the site(s)
• Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to ensure efficiency, access and patient demand
• Performs appropriate due diligence to resolve patient and staff concerns
• Promotes, supports and participates in process improvement, quality initiatives, and innovation

• Facilitate a site based approach to continuous improvement that links with service line strategy.
• Communicates quality data and to seeks out opportunities to improve patient care & ensures understanding of the data and its importance.
• Helps build a culture of continuous improvement through mentoring front line staff.

• Continuously builds customer understanding by listening to customers.
• Continuously implements strategies to improve customer satisfaction.
• Build credibility with medical staff as a champion for patient care and quality

Required

• Bachelor’s degree in Nursing
• 1-2 years of proven leadership experience
• Minnesota RN license

Preferred

• Additional education in healthcare, business or related field
• 3-5 years of previous supervisory/management experience