13 Service supervisor Jobs in Pittsburgh, PA
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FAIRMONT is Hiring a Service supervisor Near Pittsburgh, PA
Job Description
The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues.
What You Will Be Doing :
Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.
Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel
Perform Quality Assurance Checks to identify trends and areas of opportunity
Assist with room checks and warming as required
Consistently offer professional, engaging and friendly service
Resolve guest issues and inquires
Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response.
Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
Enter, track and dispatch Engineering work order requests
Handle Housekeeping dispatch, restaurant reservations and Lost and Found
Provide seamless In Room Dining order taking fully knowledgeable in the menus and the operation
Utilize Royal Service Manager for all calls and requests to ensure trend tracking
Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution
Generate ACDC arrival reports
Handle all telecom requirements and equipment
Review daily reports, arrival, VIP, group following up on action items
Build strong rapport with support departments
Administer wake up calls
Other duties as assigned
Last updated : 2024-05-23
Job Summary
Full Time
$45k-59k (estimate)
05/25/2024
05/31/2024
fundalliance.com
<25
The job skills required for Service supervisor include Call Center, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service supervisor positions, which can be used as a reference in future career path planning. As a Service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service supervisor. You can explore the career advancement for a Service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
02/27/2022: Phoenix, AZ
Document task completion through daily service reports.
04/15/2022: Austin, TX
Conduct regular performance evaluation of environmental service staff.
01/25/2022: Boulder, CO
Create and maintain environmental service staff schedule.
03/31/2022: Springfield, OR
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
02/26/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
03/30/2022: Pittsburgh, PA
All supervisors should be prepared to deal with a crisis.
03/30/2022: San Diego, CA
Deliver fast, effective resolutions.
04/07/2022: Harlingen, TX
A supervisor sees that employees update records when they receive or release parcels and mail.
03/02/2022: Mcallen, TX
Assisting customer service staff with duties where required.
03/31/2022: Portsmouth, NH
Step 3: View the best colleges and universities for Service Supervisor.
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