7 Guest Relations Manager - Now Hiring Jobs in Scottsdale, AZ
Fairmont Scottsdale Princess is Hiring a Guest Relations Manager - Now Hiring Near Scottsdale, AZ
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!
What is in it for you:
- -Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
-Free meals at our on-site employee cafeteria
-Learning programs through our Academies designed to sharpen your skills
-Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
-Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!
- - Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- - Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluent in English
- Minimum of 1 year previous proven supervisory experience in Front Office Operations
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opear Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One
Job Summary
Full Time
$38k-60k (estimate)
05/24/2023
05/23/2024
The job skills required for Guest Relations Manager - Now Hiring include Guest Service, Scheduling, Front Office, Leadership, Property Management Systems, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Manager - Now Hiring. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Manager - Now Hiring. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Manager - Now Hiring positions, which can be used as a reference in future career path planning. As a Guest Relations Manager - Now Hiring, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Manager - Now Hiring. You can explore the career advancement for a Guest Relations Manager - Now Hiring below and select your interested title to get hiring information.
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