Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Fairfield Inn & Suites

16550 Midland Drive

Shawnee KS 66217

Call 913-248-4444 and schedule your interview with Kaitlin.

Hours Avaialable 11pm-7am

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Excellent communication skills, both verbal and written
- Proficiency in phone systems and computer software
- Bilingual or multilingual abilities are a plus
- Strong organizational and multitasking skills
- Attention to detail and problem-solving abilities
- Knowledge of front desk operations in the hospitality industry
- Familiarity with hotel management systems

Requirements:
- Previous experience in a front desk or guest relations role is preferred but not required
- High school diploma or equivalent education required
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to handle stressful situations calmly and professionally
- Strong customer service skills with a friendly and approachable demeanor

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply today!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Shawnee, KS 66217: Relocate before starting work (Required)

Work Location: In person