Daly Seven is an award-winning, family owned and operated hotel management company delivering dependable travel accommodations for our guests. Since our founding in 1983 with the opening of our first hotel in Raleigh, NC; Daly Seven's core values to work hard, dream big, and give back have created a culture that has risen Daly Seven to the top of Hospitality company rankings.

Guest Service Agent Job Description
The job description for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time.

General Job Description

• Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management.
• Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility.
• Maintain all paper work as required by your shift. Initial and date when applicable
• Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report.
• Keep all business confidential on and off duty.
• Know room rates, locations, and furnishings of all rooms.
• Do all daily reports, statements, correspondence, etc., as dictated by your manager
• Promote membership in the franchise's membership club.
• Be polite and present a friendly and caring image.
• Take and record reservations with accuracy, confirm as requested.
• Be able to handle guest complaints.
• Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm
• Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
• Each shift must keep lobby and office area clean at all times.
• Know the location of the ADA box and how to use it.
• Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person