Job Description : WE RUN BACKGROUND CHECKS AND ASK FOR DRUG SCREEN UPON HIRE.

Front Desk Agent Responsibilities

-Shift is any day of the week including weekends! Must be able to work 7am - 3pm or 3pm -11pm.

- Perform all check-in and check-out tasks

- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Preferred Requirements but not limited to

• Work experience as a Hotel Front Desk Agent, Cashier, Receptionist or similar role.
• Experience with hotel reservations software, Fosse is a plus.
• Understanding of how travel planning websites operate, like booking.com, trip advisor and expedia.
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $10.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person