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Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Assist with guest requests, such as room changes or additional amenities
- Process guest payments and maintain accurate records of transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records
- Maintain a clean and organized front desk area
- Provide exceptional customer service to ensure guest satisfaction
Experience:
- Previous experience in a front desk at Marriott preffered.Fosse Knowledge is a must.
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and office equipment
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
If you are looking for an opportunity to join a dynamic team in the hospitality industry, we invite you to apply for the position of Front Desk Clerk/Night Auditor. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to be part of our team!
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
Accommodations
$32k-42k (estimate)
03/22/2024
05/08/2024
fairfield.marriott.com
ELKIN, NC
1,000 - 3,000
1982
MICHAEL WILSON
$50M - $200M
Accommodations
The job skills required for Front Desk Agent include Customer Service, Communication Skills, Attention to Detail, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.