Job Summary

Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

**Duties:**

• Approach all encounters with guests and employees in an attentive, courteous and service oriented manner.
• Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
• Comply with certification requirements as applicable for position to include Food Handlers Alcohol Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting, hiring and training for Guest Services.
• Maintain regular attendance in compliance.

**Experience**

• A minimum of 2 years- supervisory experience.

• Fosse experience required.