We are looking for a Call Center Representative at our Fair Oaks Ford Lincoln in Naperville. This is a full-time position 40 hour a week position with full benefits including:

· Health, dental, and vision benefits

· Career training & development

· 401K

· Monthly bonuses

ABOUT FAIR OAKS FORD LINCOLN

Fair Oaks Ford Lincoln is a family owned and operated group of car dealerships which has been in business for over 35 years in Chicagoland and Northwest Indiana. We pride ourselves in creating a working environment that is fun, fast paced and rewarding. The great majority of our Managers, across all departments, started off in entry level positions and have been promoted into their current managerial roles. To make this happen for you, we will give you all the training and tools necessary to succeed. Longevity in our dealerships is something we pride ourselves in and this is evident in the number of employees who have been working for us for 20-30 years. In addition, we are a high-volume dealership and with a large, and busy Service Departments. What does that mean for you? You will always be put in a position to earn great compensation and customers will always be coming in the doors.

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE

When you begin your day in the Business Development Center (BDC), you will have many warm leads to contact. These are customers who have inquired about a specific vehicle in our inventory and who would like to come and test drive or schedule a finance meeting. These customers found our vehicles on our website, or from our digital, radio and TV advertising. You are not selling a vehicle; you are selling an appointment to visit our dealership. Do not worry if you do not know much about cars! We will give you all the tools necessary to succeed. This includes phone training when you are hired and product knowledge so that you can have meaningful conversation with our customers about the car, truck or SUV they are interested in. You will learn how to quickly and effectively ask for an appointment and will be put in the best position to succeed in your new role.

QUALIFICATIONS FOR CALL CENTER REPRESENTATIVE

· Maintain a professional attitude.

· Ability and desire to make customers happy.

· Feel comfortable building new relationships, understanding customer needs quickly and asking for the appointment.

· Comfortable using the internet, social media and computers.

· Excellent phone and grammar skills.

WORK SCHEDULE

This is a 40 hour a week job, with a mixture of days and evenings. We are closed on Sunday and there is potential to also have rotating Saturday's off as well.

ARE YOU READY TO JOIN OUR TEAM?

Apply today! If you are a good fit, you will get a call from Zana or Krystal and will set up a time for an interview.

We are an equal opportunity employer and a drug free workplace. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Work Location: In person