THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Therapists are responsible for delivering exceptional massage treatments to guests of the spa. Responsible for revenue generation through retail, up selling and cross sales to other areas of the spa. 

DUTIES AND RESPONSIBILITIES 

• Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
• Ensure recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.
• Perform all treatments at an exceptional standard, with an authentic care for the guest’s well-being. 
• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 
• Protect the guest experience by moving quietly around the treatment room and in corridors. 
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring treatment carts are stocked, clean and organized as per the spa standards.
• Follow treatment room opening and closing procedures correctly.
• Maintain the highest standard of guest service and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Spa Management so that they can be handled promptly and effectively. 
• Perform all massage treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas. 
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
• Must adhere to state licensing laws and regulations.

• Must be able to communicate effectively with clients, spa management and spa staff.
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.

• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities. 
• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director. 
• Always be punctual and prepared in advance of treatments.
• Support all departments in the spa including covering reception and spa attendant duties as and when required.
• Must adhere to training as set down by the Management and attend all training courses as deemed necessary.

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.