Description

BACKGROUND

The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beachs top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events.

The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

The Palms Hotel & Spa is independently owned and operated by a European family for over 25 years. Known as Miami Beachs premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally-run hotel, where we will help each other to flourish and grow. Come and be a part of our family!

Qualifications

Job Summary

To assist the Spa Director and/or Managers & Supervisors in maintaining the highest standards of professionalism in all aspects of operations. To ensure all treatments are carried out to the highest standards and targets are met. To maintain the four star level of cleanliness required. To be aligned with the Aveda mission.

Job Duties /Tasks / Results/ Responsibilities

• Responsible for daily cleanliness & hygiene of equipment, products, and treatment areas. Room to be left stocked and cleaned per standards at end of each shift.
• Responsible for being aware of all treatments offered and any promotions on offer at any given time.
• Responsible for recommending retail products to clients.
• Responsible for achieving sales targets as set by the Spa Director.
• Responsible for filling out Product Recommendation Form.
• Responsible for arriving 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.
• Responsible for being on time for appointments and thoroughly review appointments after completing each treatment.
• Responsible for keeping work area clean and neat at all times.
• Responsible for completing monthly side work.
• Responsible for assisting with demonstrations/ events as required.
• Must adhere to training as set down by the Spa Director, Lead Therapist, Managers & Supervisors.
• Responsible for maintaining the stock at the correct level following set standards.
• Responsible for using the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Responsible for attending all training courses as deemed necessary by the Head Therapist.
• Responsible for keeping up the high standard of treatment and service.
• Responsible for supervising and conducting the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa.
• Responsible for reporting dysfunctional equipment to Management.
• Responsible for maintaining a high standard of appearance and personal hygiene as set by The Palms Hotel.
• Responsible for always being punctual and prepared in advance of treatments.
• Responsible and able to accommodate last minute bookings.
• Responsible for ensuring that daily sales figures are accurately recorded.
• Responsible for being adaptable and accountable for all actions.
• Responsible for covering reception as and when required.
• Responsible for performing any other duties deemed reasonable by management.
• Responsible for being courteous to guests and other members of staff at all times.

Knowledge, Skills, Abilities Required

• Florida License in Massage Therapy and Skin Care from an accredited school.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
• Experience with computers and spa softwares.

Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• Previous experience as a therapist.
• Previous AVEDA background.
• Previous guest relations experience.
• Fluency in a second language preferably Spanish.

Physical Demands /Requirement

• Lifting Talking
• Hearing
• Seeing
• Carrying
• Walking
• Standing

Work Environment/ Conditions

• Exposure to weather
• Extreme cold/heat
• Wet and/or humid

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.