THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
DUTIES AND RESPONSABILITIES

- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:

- All Resort guest.
- Scheduled daily activities.
- In-house groups.
- Resort extension numbers.
- Beeper number/radios carried by resort personnel.
- All special requests (DND, screen calls, NRG, etc.)
- Hours of operation of each outlet.
- Features and services provided by the resort.

- Accept, record and deliver wake-up calls.
- Provide callers with accurate information on resort facilities and services.
- Accept and process all guest requests for:

- Screening calls.
- Do not disturb.
- Call forwarding.
- Conference calls.
- Non-registered guest.
- Dedicated phone & fax lines.

- Monitor telephone system problems and maintain log of such.
- Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
- Assist in emergency situations as central communication center for resort.