You haven't searched anything yet.
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.
ATechnical Support Representative - Level 1 will:
Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
Other
Wholesale
$44k-58k (estimate)
03/13/2024
05/11/2024
fsg.com
AUSTIN, TX
1,000 - 3,000
1982
Private
WILLIAM GRAHAM
$500M - $1B
Wholesale
The job skills required for Technical Support Representative (Day) include Customer Service, Technical Support, Problem Solving, HVAC, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative (Day). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative (Day). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative (Day) positions, which can be used as a reference in future career path planning. As a Technical Support Representative (Day), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative (Day). You can explore the career advancement for a Technical Support Representative (Day) below and select your interested title to get hiring information.