Come join our team of dynamic professionals at TeamHealth National Patient Service Center!



Bilingual English/Spanish is a plus!



**NOW OFFERING A $750.00 SIGN-ON BONUS**



We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm)



We Offer:

• Option to work- Full-Time, Part-Time, or occasionally
• Potential to work from home after successfully completing on-site training
• Option to set your own schedule!
• We are open Monday- Friday, 8am - 8pm, and Saturdays from 10am- 3pm (employees may volunteer to work Saturdays- currently not required)
• Benefits Eligibility (must work min 32 hours per week)

Benefits:

• GENEROUS Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
• Flexible work schedule

What You'll Love About TeamHealth:

• Wellness programs - Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• Work that Stays at Work. Your time off is yours!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:


This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answers and documents all telephone inquiries.
• Research and resolve problems with patients bills.
• Updates patients' insurance coverage as needed.
• Prints courtesy claims and itemized statements.
• Rebills accounts after receiving insurance information.
• Arranges financial agreements with patients using budget plan as needed.
• Performs other duties and assignments as requested.

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required
• Understanding and familiarity with Microsoft Windows environment
• Ability to speak, listen and type simultaneously
• Strong communication skills (oral and written) required
• Previous medical billing and customer service experience a plus