3 customer service agent pt Jobs in knoxville, tn
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Customer Service & Sales Agent
$37k-46k (estimate)
Full Time
Just Posted
Marshall Cleaning Service is Hiring a Customer Service & Sales Agent Near Knoxville, TN
Benefits:
Job Type: Full-time
Responsibilities:
- Dental insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Assist in the sales process and respond to various lead generators quickly and efficiently
- Communicate with prospective and current clients, with needed information, in a timely manner
- Know our services offered and pricing structure extremely well to be able to answer questions
- STRONG emphasis on outbound warm calls
- Process and schedule service requests in a timely fashion according to company policy
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicate with technicians on a regular basis and oversee route schedules for specific services.
- Providing feedback on the efficiency of the customer service process and make necessary adjustments.
- General administrative tasks as needed.
- Other duties as assigned
- High school diploma or general education degree (GED) required.
- 1-2 years clerical/administrative experience (preferred)
- Inside sales or call center sales experience (required) with ability to "close" the sale.
- Data entry experience
- Excellent verbal and written communication skills
- Familiarity in Microsoft Office applications including Word, Excel, Outlook
- Familiarity with web-based applications and apps
- 18 years or older
- Must have a valid driver’s license
- Be on time, reliable and consistent
- Follow MCS policies and procedures
- Work in a team environment (TEAM – Together everyone achieves more)
- High level of professionalism and confidentiality
- Ability to stay calm when customers are stressed or upset
- Ability to be flexible given a dynamic and fast-paced work environment
- Time management skills including prioritization of multiple tasks and planning techniques
- Comfortable using computers - Microsoft Office proficient
- Experience working with customer support
- None (Non-management role) Compensation· Based on Experience. $14.50 - $16.50 per hour plus bonus opportunities Benefits· Bonuses· PTO· Dental / Vision is available· Team / Family environment Note: All applicants are subject to Drug Testing, a Criminal Background check, as well as a Driving Record report, prior to employment.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-46k (estimate)
POST DATE
05/28/2024
EXPIRATION DATE
06/21/2024
WEBSITE
marshallcleaningservice.com
HEADQUARTERS
KNOXVILLE, TN
SIZE
<25
FOUNDED
2017
CEO
BRIAN ANGUS MARSHALL
REVENUE
<$5M
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