Benefits Offered

Employment Type

Front Desk- Stockbridge

Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.

Responsibilities:

Check In:

· Gather patient demographics, insurance information and enter into NextGen.

· Scan appropriate documents into EMA.

· Verify insurance benefits and eligibility.

· Collect outstanding balances, deductibles, copays due at the time of check in.

· Perform a variety of clerical duties.

Check Out:

· Schedule patient's follow up appointment.

· Collect outstanding balances, deductibles, copays due at the time of check out.

· Accurately post payments and provide receipts to patients.

· Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.

· Perform other duties as assigned or requested.

Appointment Scheduling:

· Answer multi-line phones and handle the patient's needs or direct to the appropriate party.

· Call patients to remind them of upcoming appointments.

· Schedule new, follow-up appointments and adjust existing appointments.

· Respond to voicemails in a timely manner.

· Maintain schedule templates for multiple doctors.

Qualifications:

· Excellent communication, organizational and time management skills.

· Customer service, computer, and telephone skills.

· Meticulous attention to detail.