Patient Coordinator Trainer

A Patient Coordinator employee is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. The Patient Coordinator employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patient's time, as well as doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager

Make weekly schedules for patient coordinator team members

Communicate with doctors and teams about patient scheduling issues

Train new team members and make sure current team members are trained on all current and new protocols

Point person for patient coordinator team members when manager is out of office or unavailable

Assist manager in handling patient concerns and complaints

Assist manager with other duties as they arise

Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times

Education and/or Experience
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.