Position Description

We’re looking for an experienced enterprise solution engineer with experience in creating novel solutions that integrate with major platforms, APIs, Webhooks, legacy systems, and new, event-driven architectures. You’ll be working with leading global companies to deploy the Extole platform and turn customers into champions! This is a perfect position for someone who has hard-earned experienced with large and medium-sized enterprises and relishes the challenge of “getting it all to come together.” This is a pre-sales and post-sales role.

Extole's Solutions and Implementation team is a close-knit team where everyone collaborates to solve problems together. We are expected to learn from our peers and help others learn.

Who We Are

Extole has created the leading advocacy marketing platform, and we are passionate about empowering consumers to share the brands they love. If you have referred a friend to Uber, Airbnb or Tesla, you know that marketing driven by people is powerful, personal, and inevitable. We set the rules that our competition and the market follow. We want you to be part of the journey.

Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam. We share goals, and, more importantly, we are accountable to each other.

Why Work With Us

• You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
• You’re covered. Health, vision, dental. No employee contributions;
• Flexible vacation so you can relax, recharge, enjoy your life as much as your job;
• Frequent outings, shared experiences, good times!

Responsibilities:

• Work closely with the implementation and customer success teams to launch new customers and expand existing customer integrations
• Work collaboratively and cohesively with Sales, Success, Product, Engineering, and other cross-functional teams to make our customers successful
• Help prospects and customers understand and document how to use Extole's platform ability to effectively meet their goals;
  • Extole has a robust platform, you'll understand the customer’s goal, and advice on using tags, APIs, files, webhooks, and other technology
• Manage end-to-end implementation of Extole’s technology into the tech stacks of large global enterprises: Leverage your understanding of mobile and web technology to help customers execute their desired use cases & discover new use cases;
• Participate in customer meetings and calls to lead customer technical teams through effective solutions and implementation;
• Prepare and deliver solution designs and technical presentations that explain the product and implementation to customers 
• Manage all technical aspects of RFP responses and security reviews
• Help customers troubleshoot the implementation of the product within their systems
• Apply industry/domain/technology expertise to customer implementations and partner integrations
• Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

Qualifications:

• Looking for candidates with 6 years of experience in a customer-facing technical role
• Experience working with large enterprise customers and understanding how to move projects forward
• MarTech knowledge a plus along with experience integrating with common industry platforms (Salesforce, Segment, Klaviyo, etc.)
• Video call presence: enthusiastic and high energy, but also poised, confident, and extremely professional
• Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
• Exercises listening, takes time to truly understand customer needs and address them
• Track record of delivering results in a dynamic environment
• Experience working cross-functionally, ideally with Success, Engineering, and Product
• Strong sense of ownership and high attention to detail
• Creative and analytical problem-solving skills
• Excellent written and verbal communication skills
• Ability to work on several projects simultaneously and meet stated quality objectives
• You should be familiar with HTML/CSS
• You should be able to write and understand basic JavaScript
• You should be comfortable using UNIX/macOS terminal
• A Bachelor's Degree in Computer Science or Computer Engineering a plus