JOB SUMMARY:

· Full-time position with hybrid office/remote schedule. After training, it will be 2-3 days in office, depending on the needs of each week.

· The position must be available during office hours, Monday through Friday 9a-5p, to assist aides and clients as needed. Rotating on-call duties outside of office hours (nights and weekends).

· Coordinates and oversees direct and indirect client services provided by agency personnel along with Senior Care Coordinator.

· Answers phone during office hours and takes messages/referrals as needed.

· Creates and maintains the client/caregiver weekly schedules.

· Supervises caregivers regarding punctuality, reliability, assignments, and related matters.

· Acts as a liaison between clients, caregivers and office team and reports important information immediately.

· Is able to efficiently handle complaints/issues from aides and clients – must have patience, professionalism, and the ability to de-escalate situations.

· Reviews available client information to determine private duty needs and assigns appropriate personnel.

· Builds strong client and caregiver relationships and ensures that clients and caregivers feel heard and valued.

· Assists the Senior Care Coordinator in selecting, hiring, evaluating and terminating agency personnel as appropriate.

· Provides guidance and counseling to caregivers to assist them in continually improving all aspects of private duty delivery of services.

· Ensures proper maintenance of client records in compliance with state laws and ensures compliance with state laws regarding licensure and certification of agency personnel as applicable.

· Partners with the Senior Care Coordinator in planning, implementing, and evaluating the orientation, in-service and continuing education program.

· Occasionally will need to cover a caregiving shift due to call-offs if a replacement aide is not found.

QUALIFICATIONS:

· One year of experience as a private duty home caregiver required.

· Two years of experience of office care coordinating and scheduling experience required.

· High School Diploma or GED required.

· CPR Certification, Level II AHCA Security Clearance, Auto Insurance, and Home Health Aide training required.

· Excellent observation and communication skills. Must always maintain composure and professionalism.

· Self-directed with the ability to work with little supervision.

· Flexible and cooperative in fulfilling obligations (including on-call rotation).

· Complies with accepted professional standards and practice.

· Has the ability to read, follow written instructions, and respond/document as needed.

· Must be computer literate, including experience with Microsoft Office.

· Ability to handle high stress situations when issues/conflicts arise with aides and/or clients.

· Must be able to cover home care shifts temporarily if needed during staff call-outs.

PHYSICAL REQUIREMENTS:

· Standing, stooping, bending, stretching, squatting while covering home care shifts on occasion.

· Must be able to lift and/or carry up to 20lbs frequently, and 50lbs occasionally.

COMPENSATION & BENEFITS:

· $60,000 Base Annual Salary

· 10% Bonus (Paid out Quarterly) based on Key Performance Indicators

· Health Insurance

· Paid Time Off

· 401(k) Plan

· Mileage reimbursement

· 24/7 Live Office Support

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Work setting:

• Hybrid work

Experience:

• care coordinating: 2 years (Required)

License/Certification:

• Level II AHCA Clearance (Required)
• Driver's License and Auto Insurance (Required)

Ability to Commute:

• Sarasota, FL 34236 (Required)

Work Location: Hybrid remote in Sarasota, FL 34236