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Customer Experience Manager

Asheville, NC | Other
Expired

Job Description

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.

 

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.

 

For more information about Express, Inc. please visit www.express.com.

 

Responsibilities

Location: Asheville Outlets in Asheville, NC

 

 

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

 

Talent – Assist in developing and motivating associates to maximize sales potential

  • Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
  • Partner with Store Management to provide feedback on associate performance.
  • Assist in training associates on store operations, product, policy, and procedures.

 

Execution – Execute action plans that optimize results

  • Execute all aspects of daily store operations.
  • Ensure appropriate associate coverage to create a great customer experience.
  • Oversee and authorize the checkout experience.
  • Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
  • Monitor and analyzes the customer service provided by team members.
  • Build an effective schedule with the right associate in the right place at the right time.

 

Experience – Promote and support an environment focused on delivering great in-store customer experiences.

  • Effectively resolves customer service issues to a positive outcome.
  • Lead and models our customer experience model.
  • Display expert knowledge of product, company policies, promotions, loyalty programs.
  • Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Other essential functions may occur as directed by your supervisor

 

 

Essential Qualifications

  • Education: High School or Equivalent
  • Years of Experience: 1
  • At least 1 year of relevant experience
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Proficient in use of technology (iPad, registers)
  • Meets physical requirements

Preferred Qualifications (skills and abilities)

  • Previous retail experience preferred
  • Ability to effectively communicate with customers, peers and supervisors
  • Demonstrated sales accountability
  • Demonstrated collaborative skills and ability to work well with a team.
  • Ability to multitask and handle multiple customers and/or processes at once.

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies:  Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Skills for Customer Experience Manager

The job skills required for Customer Experience Manager include Leadership, Customer Service, Coaching etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Manager. Select any job title you are interested in and start to search job requirements.

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How to Become a Customer Experience Manager

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