347 Customer Success Manager Jobs in New York, NY
EXPLO is Hiring a Customer Success Manager Near New York, NY
What are we looking for?
- A minimum of 4 years of experience working in a Customer Success or Account Management function
- A product-focused mindset to understand the needs of customers and function as an extension of their product teams
- Autonomy to manage everyday workflows while working on larger initiatives and projects
- The ability to work cross functionally with product, sales, and marketing functions to ensure our customers' needs are communicated back to the team
- Experience building processes from scratch. We'll lean on your expertise and problem solving abilities to identify areas of improvement and start building a CS function at a high growth company
- Be the main point of contact for all our customers and will be responsible for managing our current customer relationships, renewals, and upsells
- Act as a customer advocate for our product team to help prioritize and understand the needs of our customers
- Lead implementation for our new customers with the support of our Solutions Engineering team
- Establish CS practices and procedures that are effective and scalable, while identifying areas of improvement
- Help build out a CS team as we continue to rapidly grow
- Unlimited PTO
- Monthly lunch stipend
- One Medical membership
- 401k
- Comprehensive health, vision and dental insurance
- Competitive compensation range from $150k to $170k
Job Summary
Full Time
$123k-171k (estimate)
05/18/2024
06/14/2024
explotumarca.com
Las Vegas, NM
<25
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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