Overview

Trissential is a trusted partner for end-to-end quality services and management consulting for digital transformation. As a part of our parent company, Expleo, we are a global organization partnering with major corporations and leading non-profits in over 30 countries. Guided by our mission and values, Trissential puts people at the heart of our organization.

Come join an experience! Add your talent to a team of forward-thinking game changers that make an impact by driving innovative solutions.

Trissential is currently an experienced Salesforce Quality Assurance Analyst/Engineer to join our dynamic scrum team in Minneapolis, MN (Remote).

Responsibilities

Job Description:

• We are seeking an experienced Salesforce Quality Assurance Analyst/Engineer to join our dynamic scrum team, taking on full responsibility for a given area.

• The ideal candidate will play a pivotal role in ensuring the quality, reliability, and performance of our Salesforce implementation, using available frameworks and tools and establishing plans for projects with on-time and on-budget project goals.

• As a Salesforce QA Analyst/Engineer, you will collaborate closely with the development and business teams to plan, design, execute, and report on testing efforts, in line with agreed automation plans and strategies.

• Your meticulous attention to detail, expertise in Salesforce, and commitment to delivering exceptional user experiences will be critical to our success

Test Planning and Design:

• Collaborate with business analysts, developers, and stakeholders to understand project requirements and user stories.
• Design comprehensive test plans and test cases based on functional and technical specifications.
• Identify test scenarios for both manual and automated testing, ensuring full coverage of Salesforce features and processes.
• Takes responsibility for a certain area and conditions as well as results evaluation, problem resolution and planning.
• Selects appropriate standards, methods, tools and applications for project use.
• Applies data analysis and data modelling techniques to modify or maintain a data structure and its associated components (entity descriptions, relationship descriptions, attribute definitions
• Produces test scripts, materials and regression test packs to test new and amended software or services.
• Able to implement already defined regression test strategies.

Test Execution:

• Perform manual and automated testing of Salesforce functionalities, including but not limited to Sales Cloud, Service Cloud, Lightning Experience, custom objects, and integrations.
• Conduct regression testing to ensure new enhancements or changes do not adversely impact existing functionalities.
• Verify data integrity, accuracy, and consistency across different Salesforce modules.
• Execute system, integration, and user acceptance testing to validate end-to-end business processes.

Defect Management:

• Identify, document, and prioritize defects found during testing using industry-standard defect tracking tools.
• Work closely with development teams to ensure timely resolution of defects and issues.
• Collaborate with stakeholders to validate defect fixes and verify that they meet the acceptance criteria.

Test Automation:

• Develop and maintain automated test scripts using relevant tools (e.g., Selenium, Apex Test Framework) to improve testing efficiency and coverage.
• Works on across scrum teams on automation maintenance and automation backlog items.
• Integrate automated tests into the Continuous Integration/Continuous Deployment (CI/CD) pipeline.

Reporting and Documentation:

• Coordinates the information gathering and reporting process, conducting research to define problems and preparing responses to anticipated questions.
• Accurately identifies project risks and reports effectively to relevant stakeholders. Manages issues, risks, actions, dependencies, and defects to the success of the project.
• Creates traceability records, from test cases back to requirements using the Jira test management tool.
• Create detailed test reports, summarizing test results, defects, and overall system health.
• Maintain accurate documentation of test cases, testing processes, and best practices for future reference.
• Provide insights and recommendations to improve the overall quality of Salesforce applications.

Qualifications

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Required Salesforce Expertise:

• Strong understanding of Salesforce architecture, data model, and security model.
• Strong experience in Salesforce service cloud.
• Proficiency in Salesforce declarative configuration, including workflows, process builder, validation rules, and formula fields.
• Experience with Apex code and triggers, as well as Visualforce and Lightning Components.
• Familiarity with Salesforce APIs and integrations.

Testing and QA/Tools:

• Proven experience in manual and automated testing of Salesforce applications.
• Familiarity with test automation frameworks, scripting languages (e.g., Apex, Java), and tools (e.g., Selenium, TestNG).
• Ability to write efficient, reusable, and maintainable test scripts.
• Strong knowledge of software testing methodologies, best practices, and industry standards.
• Minimum of 3 years’ experience Automating in Java 8 (knowledge of Java 11 would be a plus)
• Minimum of 3 years’ experience with Selenium Automation
• Experience developing in Maven projects
• Experience using IntelliJ, Eclipse and Git
• Knowledge in BrowserStack, Atlassian Suite tools (Bitbucket, Bamboo and Jira) and
• Web-Services
• Experience in API automation (2-3 years)

Problem Solving and Communication:

• Analytical mindset with exceptional problem-solving skills to identify and diagnose issues effectively.
• Strong verbal and written communication skills to collaborate with cross-functional teams and report testing progress.

Agile and Team Collaboration:

• Experience working in Agile/Scrum environments, participating in sprint planning, daily stand-ups, and retrospectives.
• Proven ability to collaborate effectively with developers, business analysts, and other stakeholders.

Quality Focus:

• A keen eye for detail and commitment to ensuring high-quality software products.
• Ability to advocate for best practices and maintain a strong focus on quality throughout the development lifecycle.

Certifications:

• Salesforce Certified Administrator and/or Salesforce Certified Platform App Builder (preferred).
• Relevant testing and quality assurance certifications (e.g., ISTQB) are a plus.

Skills

• Works independently or well within a team
• Wants to continuously grow knowledge base and skill set
• Collaborative, consultative mindset
• Works well in a fast paced environment
• Strong technical background
• Deep knowledge and curiosity about technology and systems
• Agile mindset