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Who are we?
Expert Pest Management is a well-established pest control company, servicing western pa. By protecting our customers’ property and health for the past 47 years, we have built a great reputation with a strong team focus. We provide service for insects and wildlife, giving us a promising future for more growth.
Is this position right for you?
Do you enjoy the freedom to make decisions?
Do you enjoy working at a desk and taking phone calls?
Do you enjoy interacting with customers and help them get resolutions?
Do you enjoy selling?
Do you thrive in a position where you will learn something new every day?
lf you answered yes to any of the above questions, here’s what you can look forward to:
Working in a team environment
Hourly wage and sales bonus
Five-day work week, eight per day
Company matched retirement
Health, dental, life and vision insurance
Paid vacation, personal time off and holidays
Hourly wages and bonuses ranging from $17.50 to $23.00 per hour
What is a Customer Care Representative?
All of Expert’s Customer Care Reps are trained on phone etiquette, selling, insects, routing, managing customers’ accounts and streamlining. Each Customer Care Rep has their own desk and service area. In the Customer Care department, we work as a team to achieve all goals set by the Team Lead
A day in the life of Customer Care:
Contact customers to schedule and confirm service appointments
Schedule appointments for Service Pros to minimize drive time and/or distance as needed
Schedule and communicate with the Service Pro to meet customer requirements
Perform outbound calls to customers to follow-up on service received
Perform outbound calls to customers regarding outstanding account balances
Receive payments from past due customers
Answer inbound customer service calls with an open, friendly greeting
Use strong communication skills with customers
Review your routes for the day and the next day
Review e-mails
Develop rapport with your customers and gain their confidence in you and the company
Proficiently navigate a web-based system to track routes and optimize current and future schedules.
Communicate with your Team Leader with questions and customer updates
Why choose Expert Pest Management:
Expert Pest Management is in the business of helping its employees become successful. At Expert you can be assured of being locked into a career. We provided continual training to all employees.
We offer competitive wages with opportunities for you to make as much as you can through our sales bonus programs.
As a team member, you will have direct access to all Team Leaders and management. You will also have direct access to the President. At any time, you need to speak with anyone, they are just a phone call away.
Here are a few physical requirements:
As a Customer Care Rep you will:
Utilize a keyboard and mouse
Utilize computer monitors
Sit for extended periods of time
Expert does have some specifics that need met:
High School diploma or equivalent
Clean criminal record
Able to pass a drug test
Have a reliable vehicle to get to work.
Clean appearance
Work eight hours per day
Have computer and phone skills
Job Type: Full-time
Salary: $18.50.00 to 21.50 per hour
Benefits:
Schedule:
Supplemental pay types:
Education:
Work Location: In person
Job Types: Full-time, Part-time
Pay: $17.50 - $21.50 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
$39k-50k (estimate)
05/09/2024
05/18/2024
goexpertpest.com
YOUNGSTOWN, OH
<25
1979
ALBERT FARRELL
<$5M
Expert Pest Management is an information technology and services company based out of 927 Beechwood Dr, Girard, Ohio, United States.
The following is the career advancement route for Team Member/Customer Service positions, which can be used as a reference in future career path planning. As a Team Member/Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Member/Customer Service. You can explore the career advancement for a Team Member/Customer Service below and select your interested title to get hiring information.
If you are interested in becoming a Team Member Customer Service, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Team Member Customer Service for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Team Member Customer Service job description and responsibilities
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Greeting customers when they enter a store, business or restaurant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Team Member Customer Service jobs
Successful customer service teams continue their training and education.
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Front-line employees are an essential part of customer service.
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Strong front-line customer service can lead to repeat customers and positive reviews, which can attract new customers.
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Front-line customer service employees need a specific set of hard and soft skills to communicate effectively with customers.
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Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
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Step 3: View the best colleges and universities for Team Member Customer Service.