· Manage the daily operations of specified locations, covering software, hardware, backups, phone administration, and local area network.

· Deliver level I & II end-user support for software and hardware issues.

· Supervise the local area network's daily operations and perform Microsoft Windows operating systems installations and upgrades, along with standard business applications and peripherals.

· Address Desktop Virus and malware issues promptly.

· Ensure daily backup of all network files.

· Conduct service administration tasks for software and hardware products to uphold manufacturer warranties.

· Troubleshoot software and hardware issues through debugging, testing, and vendor coordination.

· Contribute to the purchasing of new computer equipment and peripherals for specified locations.

· Manage software and hardware inventory effectively.

Experience and Qualifications:

· Associate's degree (AA) or equivalent from a two-year college or technical school.

· Minimum of two to three years of related experience and/or training.

· Proficiency in ticketing systems, Office Suite, Microsoft Intune, Networking, and A/V.

· Certifications: A PC Technician; Network and Dell Hardware certification are advantageous.

Top 5 Must-have Skills:

· Recent corporate experience providing office technology support.

· Strong communication and presentation skills, adept at conveying information to executives, vendors, and customers.

· Experience with ticketing systems, delivering on-site Level I & II support.

· Proficiency in inventory tracking systems.

· Ability to oversee daily operations independently while collaborating with teams for technology support.

Top Nice-to-Have Skills:

· Network and Dell Hardware certification.

Experience in executive level support

Job Types: Full-time, Contract

Pay: $35.00 - $40.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years
• 7 years

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• • What is your desktop support experience, and how was support provided (On-site, Field, Remote)? Could you elaborate on the largest group of users you have supported in the last two years?
• How frequently have you collaborated with teams in the past six months? Could you share a recent collaborative experience resolving a technical issue?
• Please provide detailed insights into your experience with Troubleshooting and/or Administration of MS 365 products, including Microsoft Outlook 365.

Education:

• Associate (Preferred)

License/Certification:

• CompTIA A (Required)
• CompTIA Network (Preferred)
• dell hardware (Preferred)

Ability to Commute:

• Glendale, CA 91205 (Required)

Ability to Relocate:

• Glendale, CA 91205: Relocate before starting work (Required)

Work Location: In person