Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Project Coordinator

Position Type: Full Time, Regular

Shift: Monday-Friday 8am-5pm, flexible schedule

Pay: $19hr-$25hr

Location: Hybrid, Minneapolis, MN, 55402

Benefits: Medical, Dental, Vision coverage. 401K

Special Requirement: KPE'S, Experience preparing project statistics and reports. Billing, budget management and financial experience are a plus.

Job Summary:

The Project Coordinator will prepare project updates, statistical reports, and drafts of client deliverables, coordinate with internal business partners to request task completion and assist with escalations and exception review, monitor project timelines and project plans, and assist with quality assurance for client deliverables.

Essential Functions & Responsibilities:

• Must follow and meet Key Performance Expectations (KPEs) for this role.
• Identify process improvement opportunities and establish a “continuous improvement” mindset.
• Supports and implements new and existing policies and procedures
• Promotes collaboration within the team.
• Maintain, reinforce and hold others accountable for corporate values, mission and vision.
• Assist with preparation and maintenance of project plans, timelines and schedules to meet project objectives.
• Engage with project team partners to review project plans and schedules, meeting as needed to plan, assign tasks between project team members, discuss risks, and review outcomes.
• Request completion of project deliverables through Rust’s systems, and monitor and follow up on progress.
• Work collaboratively with internal business partners to achieve project objectives, which may include communicating project objectives, requirements and schedules, providing materials, tracking data through receipt, and ensuring current information is communicated as part of effective change management.
• Coordinate the design of notice materials, including updating document drafts with case-specific information and making the request for layout.
• Coordinate the set-up of project support from operations and the call center.
• Prepare drafts of project support documents such as follow-up letters, recorded phone messages, payment instruments, and website content.
• Identify and implement updates throughout each project to the CSR script, record phone messages, and website.
• Coordinate the mailing of claim follow-up and reminder to file/cash outreach.
• Coordinate the address trace, re-mail and reissue processes.
• Request Tax ID Numbers and bank accounts using Rust’s systems.
• Identify and review exceptions and escalations identified by internal business partners, communicate issues, and assist with resolution and communication.
• Prepare project statistics and reports.
• Review proofs and final documents which may include confirmation of data mapping, and proofreading.
• Review and resolution of correspondence, emails, claim forms and sensitive documents.
• Complete database research and review of records to answer inquiries, resolve exceptions, monitor project outcomes, and identify exceptions or items requiring additional review.
• Assist with the drafting of declarations.
• Develop processing procedures and as needed, train, support and assign work to support-staff.
• Coordinate and participate in project meetings, track action items and prepare minutes as assigned.
• Complete project closure activities.
• Take ownership of assigned project activities and work independently to complete them.
• All other responsibilities as assigned.

Key Skills:

• Strong organizational and time management skills.
• Strong written and oral communication skills.
• Attention to detail and ability to proofread.
• Ability to handle and prioritize multiple tasks, take ownership and work independently.
• Able to work extended hours on occasion, and to work remotely.
• Positive and professional attitude.

Minimum Qualifications:

• Two years of college or equivalent.
• Previous business or project experience.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Prior Helpful Experience May Include

Project Coordinator, Business Project Coordinator.

The pay rate for this position starts at $19hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Key Performance Expectations (KPE's): 2 years (Preferred)
• Project coordination: 1 year (Required)
• Billing, Budget management or financial: 1 year (Preferred)

Ability to Relocate:

• Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55402