Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Operations Manager- 29080

Position Type: Full Time, Regular

Shift: M-F 8:00 am to 5:00 pm

Pay: Starting from $76,000 yearly

Job Summary: In addition to being organized and able to multi-task, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Operations Manager – San Francisco

Exela Enterprise Solutions is seeking a high energy individual to fill a Operations Manager position in San Francisco, CA.

In addition to being organized and able to multi-task, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Operations Manager’s daily tasks will involve:

• Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.
• Administrative - Perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensure adherence to company policies and guidelines, safety & security procedures.
• Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated and understood. Develop a deep bench of talent by focusing on performance management and succession planning.
• Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
• Personnel Management - Performs all functions in HR Access to include time and payroll authorization. Duties also include acquiring top talent through direct involvement in the interview, hiring and on-boarding process; termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager.
• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
• Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
• Track required metrics to measure success and develop strategies to improve the experience that we deliver to our customers
• Serve as central point-of-contact to local customer management and other leadership partners

You need great people skills, patience and the ability to multi-task to be good at this job. Other aspects of your background will include:

• Proven leadership experience required
• Minimum of 2 years supervisory experience
• Minimum of 3 years customer service experience
• Effective customer relationship building skills, and uses creative solutions to exceed customer expectations
• Demonstrates good judgment under pressure, and works well in a multi-tasking
• Effective written and verbal communication skills; proven analytical skills
• Solid, basic mathematical skills required
• Excellent planning, prioritization and organizational skills
• Proven experience in high volume/fast paced environment
• Computer proficiency in email environments, MS Word/Excel or similar programs
• High School Diploma required.
• Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations
• Ability to stand, sit and/or walk for long periods of time with or without accommodations
• Must have a valid driver's license.

Preferred Qualifications:

• Undergraduate degree preferred

Physical Requirements:

• Required to perform administrative tasks, which may involve sitting for long periods.
• May be required to stand, talk, or hear during personnel management activities.
• May need to travel for site activities, potentially involving physical movements.
• May be required to operate technology, such as Microsoft Office and tracking applications, which involves keyboarding and using a computer for long periods.
• May need to handle time-sensitive material and demonstrate a strong sense of urgency.

Prior Helpful Experience May Include:

• Front-line management experience (minimum of 2 years)
• Excellent Client Services Skills in a Corporate Environment
• Experience in a customer service environment (a plus)

Pay Disclosure:

"The pay range for this position starts at $76000/year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

#2priority

Job Type: Full-time

Pay: From $76,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person