Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Posting: Client Experience Floater - 29364

Position Type: Full Time - Permanent

Shift: M-F 8 am- 4 pm or 9am to 5pm

Pay: $18.00 - $19.00 /hr

Job Summary: Perform various Mail Center/Shipping/Receiving activities (sorting, scanning, metering, folding, inserting, delivery, pickup, etc.)

About the Role:

As a Floater Customer Service Representative, you'll play a crucial role in providing on-site support to various clients, stepping in as needed to ensure seamless operations across multiple accounts. This dynamic position demands a self-motivated individual with a client-focused mindset and the ability to thrive in a fast-paced environment. You'll be an integral part of our diverse team, contributing your versatile skill set to support our continuous growth. With high exposure to client-facing interactions, this role offers a unique opportunity for career development and leadership potential

Essential Job
Responsibilities:

• Fill in at multiple local accounts for employees on scheduled and unscheduled absences, ensuring uninterrupted workflow.
• Perform diverse duties including copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality, and records management.
• Lift heavy objects such as boxes, files, or paper when necessary to facilitate operational tasks.
• Maintain exceptional levels of customer care, fostering a friendly and cooperative atmosphere in all interactions.
• Demonstrate flexibility in meeting customer demands within a high-volume production environment.
• Adhere to business procedures and safety protocols to ensure smooth operations and compliance.
• Receive direction from supervisors or site managers and execute tasks accordingly.
• Maintain accurate logs and reporting documentation with meticulous attention to detail.
• Undertake any other duties as assigned to support operational efficiency.
• This role will require frequent travel to various job sites including the possibility of traveling out of state

Qualifications:

• Possession of a valid driver's license
• Ability to stand and/or walk for extended periods, with or without accommodations.
• Effective team player with excellent communication skills, both verbal and written.
• Competency in performing multiple functional tasks efficiently.
• Flexibility in work schedule, including availability for local and out-of-state travel as needed.
• Proficient computer/PC skills for tasks such as locating, compiling, and distributing requested files and maintaining productivity logs
• Minimum of 2 years of customer service-related experience required, with litigation copy experience considered a plus.
• 21 Years of Age or Older
• High School Diploma or equivalent GED

Preferred:

• Previous experience with fulfilment desirable
• Repetitive motion is required: may require twisting/bending/climbing
• Email
• Microsoft Excel
• Multi-tasking
• Excellent communication skills
• Team player

Pay Disclosure:

"The pay range for this position starts at $18.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Mailroom: 1 year (Preferred)
• litigation copy: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person