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Customer Service Associate
$35k-44k (estimate)
Full Time 1 Month Ago
Save

Exela Enterprise Solutions is Hiring a Customer Service Associate Near Akron, OH

Job Summary:Standing for long periods of time to process outgoing mail and sorting incoming mail. Delivering mail throughout the organization to various departments once of day. Able to drive a Van within one mile around the hospital to deliver/pickup mail. Meter and sort mail to department and floor. Stack mail and packages safely for transport. Maintain good rapport with client and coworkers. Adhere to conduct, attendance, punctuality and appearance standards and safety protocals.

Essential Functions & Responsibilities:

Receives, sorts, delivers, picks up, and process courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).

Researches and routes unidentified and generic mail.

Coordinates, stages, and transports bulk mail items.

Receives, logs, delivers and tracks messenger items.

Coordinates and processes customized packaging and other customer special requests.

Follows all processes established in the client standard operating procedures (SOPAs).

Monitors packages for hazardous and suspicious materials.

Follows established customer inquiry processes and responds to customer needs and requests.

Promptly informs supervisor of potential problems or customer concerns.

Maintains accurate records of customer inquiries and fulfillment of requests.

Maintains delivery lists and mail cart folders with updated names and locations.

Performs other duties as assigned.

Key Skills:

Responsible for preparing and scanning a variety of customer documents. This includes the tasks of arranging documents in prescribed order and format, inserting targets at customer request, and repairing documents as needed.

Scans documents on a variety of scanning equipment including microfilming cameras.

Verifies input data to ensure accuracy of completed work, scans and edits work for errors during processing.

Minimum Qualifications:

18 Years of Age or Older

High School Diploma or GED

Ability to use a personal computer.

1-3 years of experience in Mail Carrier/ Shipping & Receiving

Physical Requirements:

The work schedule generally consists of 40 hours per week, which may include on-call status, evenings, and/or weekends.

Ability to lift 20 to 50-pound containers.

Prior Helpful Experience May Include:

Mail Clerk, Mail Room, Mail Carrier, Shipping & Receiving, Production worker, Mail Handler, Document Sorter, etc.

#LI-ONSITE

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

05/29/2023

EXPIRATION DATE

07/02/2024

Show more

Exela Enterprise Solutions
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

Exela Technologies
Full Time
$38k-48k (estimate)
2 Months Ago
Riverside Payments
Full Time
$39k-49k (estimate)
6 Days Ago

If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Associate job description and responsibilities

A strong associate will be able to quickly understand the customer’s problem and propose the best solution.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.

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Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

12/14/2021: Sumter, SC

Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

12/28/2021: Augusta, GA

Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

Butler University
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