CSA TS Client Services

About the Role:

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Operating as a member of the Business Center team, you will primarily assist clients with daily mail & print/scan requests. Additionally, you will support the team in daily organization & maintenance of shared office Canteens & Service Hubs. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.

Essential Job Responsibilities:

• Handling & management of inbound & outgoing packages
• Manage inventory and daily re-stocking of shared office supplies
• Fulfill print & scan jobs as assigned through internal request tracking systems
• Performs identity verification duties and facilitates access badge requests as needed in accordance with established guidelines
• Regularly involved in maintenance/upkeep of office spaces - re-stocking supply drawers & shelves, as well as cafe/condiment drawers in canteen spaces
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required
• Required to perform periodic floor walks weekly - checking for low supply stock or potential maintenance issues
• Mandatory uniform top provided by employer - choice of button-up shirt or polo shirt in various colors.
• Conditions may include corporate office environment, computer room, and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications:

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to possess close vision and ability to focus
• Repetitive motion is sometimes required: may require twisting/bending to organize shelves & office supply boxes
• May lift up to 25 lbs. occasionally

Preferred:

• Organizational & documentation skills a plus - our team maintains various trackers and are often leaned on as a resource for confirming when & how specific tasks were completed.
• Comfort with navigating computers & software desirable - specifically Microsoft Office & Google Office Suite
• Previous experience with customer service desirable
• Strong interpersonal skills for frequent collaboration with other support teams in office - we all work together to ensure the office is running smoothly