Essential responsibilities include:

• Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
• Offer a warm welcome and departure experience to our guests in accordance with standards.
• Always maintain a professional and high-quality service-oriented environment.
• Respond promptly and thoughtfully to guest requests or complaints and take appropriate action and follow up.
• Balance all cash, check, and credit card accounts through verification.
• Assist with directions and information regarding property and local areas of interest.
• Take initiative in accommodating the guest’s needs by working closely with all departments within the hotel.
• Use up-selling techniques to maximize room rates.
• Always provide a professional image through appearance, dress, and speech.
• Perform other job-related duties as assigned

MUST HAVES:

• Passion for creating an amazing experience for our guests.
• Strong prioritization and organization skills.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Thoughtful communicator with excellent written and verbal skills.
• Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support.

QUALIFICATIONS:

• Organized and detail-oriented with the ability to be flexible.
• Ability to handle stressful situations in a calm, professional manner
• Good problem-solving skills.
• Strong computer skills.