Description

Job Summary:

Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership. 

Essential Functions:

• Responsible to greet visitors in a professional, courteous, and helpful manner.
• Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family’s served.
• Develops a working knowledge and maintain a reference guide of community resources.
• Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community. 
• Assess and evaluate needs of the families and provide guidance and case management either in person or virtually.
• Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops.
• Ensures that all Family Café surveys and other outcome assessments are completed.
• Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program.
• Responsible for entering data into identified data bases; Apricot 360 and ETO.
• Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals.
• Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. 
• Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing.
• Attend staff meetings, trainings and in-services.
• Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed.
• Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or Chief Executive Officer.

Requirements

Knowledge, Skill and Experience:

Education: Bachelor’s degree in Social Services, Child Development or other related field. May consider work experience of 5 year or more in lieu of education.

Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable.

Experience:

• 2 years’ experience facilitating parent education programs or groups.
• Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families.
• Experience providing hand’s on activities and engaging participants when conducting workshops, trainings, and events.
• Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource.
• Experience working with various local community resources and human services.
• Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences.
• Must be computer literate with Microsoft Office Products.
• Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Bi-lingual skills in other languages is a plus but not required.

Physical Demands:

Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed.

Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment.

Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.