Job Summary

This position works on a clinical operations team providing clinical support to our providers while ensuring our patients have a safe and positive experience.

Duties and Responsibilities

• Work closely with clinical leadership to ensure smooth patient flow in the operational areas.
• Perform clinical duties in all areas including Express, Cast Room, and pods.
• Perform clinical duties such as the application and removal of casts, sutures, staples, braces.
• Perform wound care and deliver patient education.
• Answer triages, as needed or directed.
• Room patients, take vitals and history, update electronic medical chart as needed.
• Update and maintain patient medical records, including visit details, insurance and contact information.
• Service patient after visit with appropriate paperwork, schedule follow-up appointment, send out medical records as requested, and answer any patient inquiries.
• Maintain exam rooms to appropriate regulatory standards.
• Audit new patient charts.
• Work as a team to replenish exam room and clinical supplies, including office supplies for designated area.
• Train others as needed or directed.
• Perform any responsibilities of a Medical Assistant, as needed or directed.
• Perform other duties as assigned by manager.

Requirements and Qualifications

• Valid NYS LPN License.
• 2 years experience in high volume medical office rooming patients.
• Experience in wound care, casting highly preferred.
• EMR knowledge required, MEDENT preferred.

Physical Demands

• Involves standing and walking for entire duration of shift.
• Team member will occasionally be asked to lift and carry items weighing up to 30 pounds.
• Normal visual acuity and hearing are required.