Description

Job Summary: 

Under the direction of the Manager, serves as working team lead for 3-5 billers engaged in account follow-up to ensure timely and effective processing and collection of payments. Assigns work to team members. Trains team members. Recommends and helps formulate policies and procedures to improve follow-up operations.

Duties and Responsibilities: 

• Demonstrate our core values of being patient centered, team focused, service driven, accountable, and innovative every day.
• Manages workflow for follow-up department/billers.
• Assigns work to AR staff.
• Follows up on own accounts/payer being worked.
• Provides direct oversight that all denied or rejected claims are followed through and worked in a timely manner.
• Spot check work to be sure of accuracy, efficiency, and uniformity.
• Respond to staff’s questions in a timely manner ensuring they fully understand how to perform their jobs.
• Mentors and coaches, the team. Completes 1:1 meetings for assigned team. Participates in completion of annual review.
• Trains new staff and existing staff on techniques. 
• Proactively identifies trends and initiates recommendations for change to Manager.
• Provides tracking and workflow management.
• Exercises judgment to make decisions for select methods and techniques for obtaining solutions.
• Promote teamwork, remaining available to assist staff as needed.
• Evolve in your role when performing supplemental responsibilities as assigned

Qualifications

Requirements and Qualifications:

• Bachelor's degree in a related field or Associates degree plus 5 years 
• Proven experience (5 years) as a health care billing specialist or in a similar role
• Knowledge of billing practices and billing office policies and procedures
• Third-party payor reimbursement practices experience desirable
• EMR experience required, MEDENT preferred
• Computer skills required with minimum proficiency in Microsoft Word, Excel, Outlook, and Teams