ExactCare Pharmacy is Hiring a Bilingual Scheduling Representative Near , OH
ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications.
Job Details:
We are looking for an experienced bilingual call center professional to be the first impression of ExactCare Pharmacy for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Scheduling Representative will be educating patients on who we are, what we do, and how we make their lives better. Calls vary based on referral source, this position does involve cold calling.
Responsibilities
Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
Handle inbound calls from both patients and referral sources
Accountable for daily and weekly goals for assessments scheduled
Communicate effectively with patients
Work independently and also as a key member of the entire team
Maintaining constant contact with referral sources, field personnel and internal associates.
Place scheduled assessments on the field representative calendar.
Document all calls, tasks and appointments in Salesforce.
Create positive first impression of ExactCare Pharmacy and the unique services we provide.
Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
Other duties as assigned.
Skills & Abilities
Knowledge of sales processes, healthcare products and industry, preferred.
Must be able to work 9:00 AM-5:30 PM, Monday-Friday
Working knowledge of MS Office and Salesforce (or similar software)
ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.