Description

Essential Functions:

• Effectively utilize the company’s time and attendance software, OnShift
• Maintain and update each RTC program’s master staff schedule and weekly staff schedule in OnShift
• Verify and confirm each employees’ availability and schedule on a weekly basis
• Send out schedule change reminders, as needed
• Seek coverage for open shifts, as needed
• Ensure the company’s Time-Off Policy is effectively being adhered to and coordinate PTO coverage for employees who request vacation time
• Communicate unapproved and excessive absences to Program Director, as needed
• Manage shift call-outs and seek immediate coverage, as needed
• Answer employees’ phone calls and text messages regarding call-outs and schedule needs in a timely manner
• Distribute weekly staff schedule to each RTC program by end of business day each Friday
• Collaborate with Program Director and Milieu Trainer regarding training and shadowing schedules for all new hires
• Schedule new employees’ training and shadowing upon hire as well as ongoing training, per Evolve internal training guidelines and licensing and accreditation standards
• Ensure new employees have completed online trainings in Paylocity prior to beginning to work shifts
• Maintain and update employee training records
• Meet with Program Directors in the region once weekly to discuss employee schedule and availability changes and training plans for new employees
• Meet with Regional Director once weekly to discuss overall schedule coordination processes across programs and identify trends (i.e., attendance issues)
• Attend Treatment Team Meeting at each program once monthly
• Verify employee time cards and correct time punch errors, as needed
• Responsible for administrative oversight of OnShift incentive program
• Build and maintain positive interpersonal relationships with Counselors
• Perform other administrative tasks, as needed
• Experience with taking high-volume calls

Requirements

•  High school diploma or GED
• Associate’s or bachelor’s degree preferred
• A minimum of one years’ experience in a similar role
• Experience with taking high-volume calls
• Ability and willingness to be on-call
• Advanced knowledge of confirming and scheduling appointments, as well as recordkeeping practices
• Advanced proficiency in Microsoft Word, Excel, and Outlook
• Excellent customer service skills
• Excellent organization, interpersonal, and communication skills