Duties:

• Represent the organization in a positive and professional manner at all times.
• Maintain the right balance between the circumstances of consumers facing financial difficulties and the requirement to meet our company recovery targets.
• Review account histories with consumers to negotiate payment terms
• Daily duties include heavy telephone activity and computer use.
• Update the consumer record with relevant notes about the call including the result or disposition.
• Verify consumer account information such as telephone, address, and other details.
• Follow collection procedures in accordance to policies and procedures
• Mitigate consumer complaints and potential liability by performing FDCPA, FCRA, HIPPA and FTC compliant work functions that in compliance with all Federal, State and Local Laws and Regulations
• Comply with all organizational policies and standards regarding ethical business practices.
• Verify completeness and accuracy of all claims prior to submission.
• Ensure all claims are submitted with a goal of zero errors.
• Understand and utilize Diagnostic (ICD 10), procedural coding (CPT) & HCPCS materials
• Accurately Post all insurance payments by line item.
• Timely follow up on insurance claim denials, exceptions or exclusions. Appeal as necessary.
• Meet deadlines.
• Cross train on billing/collections in all lines of business and working with various clients.
• Reading and interpreting insurance explanation of benefits.
• Utilize monthly aging accounts receivable reports to follow up on unpaid claims.
• Respond to inquiries from insurance companies, patients and providers.
• Regularly meet with Supervisor to discuss and resolve reimbursement issues or billing obstacles.
• Regularly attend monthly staff meetings and continuing educational sessions as requested.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
• Maintain work operations and quality by following standards, policies and procedures; escalate compliance issues to supervisor.
• Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
• Perform additional duties as requested by Supervisory or Management team, including but not limited to working at various offsite locations.

Skills/Qualifications:

High School Diploma or General Education Development (GED Certificate). Minimum of one year in-house debt collection, medical billing experience preferred. Be able to demonstrate excellent computer skills, multi-line telephone operation, Customer Service, Negotiation skills, Self-Confidence, Product Knowledge, Client Relationships, Knowledge of collection-related activities, Ability to maintain highest level of confidentiality, Excellent interpersonal, written, and oral communication skills, Knowledge, understanding, compliance with all Federal, State, and Local Laws and Regulations.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of call center experience do you have?

Work Location: In person