Overview

The Animal and Bird Health Care Center is accepting applications for a highly motivated, Veterinary Client Service Representative/Receptionist. Qualified applicants must be a team player, able to multi-task effectively, have good attention to detail, exceptional customer service and communication skills. A positive attitude is a must. Experience with exotic species is a plus. Knowledge of veterinary terminology preferred, and previous veterinary office experience preferred.

We are a well-established team of dedicated and compassionate professionals located in Cherry Hill, New Jersey. We offer a wide range of services for avian, reptile, small mammal, canine and feline. We are passionate about supporting our staff and are committed to your personal career development. We create and support an inclusive work environment where you can focus on your career, your happiness, and the people and patients you serve. 

The Benefits Highlights: 

We cover: 

• The majority of Medical for individuals and dependents (exact percentages vary by tier of coverage chosen) 
• 75% of premiums for Dental and Vision for individuals and dependents. 
• 100% of premiums for Short-Term Disability and Life/AD&D. 
• $250 matches any employee contributions into an accompanying HSA Plan if they select the High-Deductible plan. 
• Safe Harbor 401(k) plan up to 4% 
• Uniform money 

Benefits Breakdown:  

Career: 

• Competitive pay 

• Monthly Bonus Program based on hospital revenue
• Access to Zoetis Clinical & Professional Program and Events 
• Access to a multitude of VMG resources, including VMG national events & CE 

Health & Family:

• Medical 
• Dental 
• Vision 
• Short-term disability 
• Supplemental Life insurance 

• Maternity Leave 
• Bereavement Leave 
• Employee Assistant Program available 24 hours a day, 7 days a week 

Financial: 

• 401(k) with a generous employer match 

• Comprehensive PTO Program 
• Discounted Veterinary Care 
• Health Savings Account 
• Supplemental Life Insurance & AD&D Insurance 
• Disability Insurance 

Responsibilities

Position Overview:

The CSR supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks includ:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures and equipment.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Qualifications

A positive attitude is a must. Experience with exotic species is a plus. Knowledge of veterinary terminology preferred, and previous veterinary office experience preferred.