Overview

Point Pleasant Veterinary Hospital is seeking a highly-motivated Practice Manager to join our team! Qualified applicants must be able to multi-task effectively, have good attention to detail, exceptional customer service and communication skills.

The Benefits Highlights: 

We cover: 

• The majority of Medical for individuals and dependents (exact percentages vary by tier of coverage chosen) 
• 75% of premiums for Dental and Vision for individuals and dependents. 
• 100% of premiums for Short-Term Disability and Life/AD&D. 
• $250 matches any employee contributions into an accompanying HSA Plan if they select the High-Deductible plan. 
• Safe Harbor 401(k) plan up to 4% 
• Uniform money 

Benefits Breakdown:  

Career: 

• Competitive pay 

• The opportunity for full tuition payment to attend Penn Foster's veterinary technician program. After meeting the eligibility criteria.
• Access to Zoetis Clinical & Professional Program and Events 
• Access to a multitude of VMG resources, including VMG national events & CE 

Health & Family:

• Medical 
• Dental 
• Vision 
• Short-term disability 
• Supplemental Life insurance 

• Maternity Leave 
• Bereavement Leave 
• Employee Assistant Program available 24 hours a day, 7 days a week 

Financial: 

• 401(k) with a generous employer match 

• Comprehensive PTO Program 
• Discounted Veterinary Care 
• Health Savings Account 
• Supplemental Life Insurance & AD&D Insurance 
• Disability Insurance 

Responsibilities

Summary:

A Veterinary Practice Manager is charged with the responsibilities of managing the activities of a veterinary practice. A practice manager must possess specific character traits, and strong, moral and ethical professional values. It is the responsibility of the practice manager to utilize sound principles in order to maximize practice profitability and value in accordance with the owner’s goals and vision by having direct authority and decision-making responsibilities over certain designated business aspects of the veterinary practice.

Essential Duties and Responsibilities (other duties may be assigned):

Human Resources:

• Plans and schedules for optimal staffing to assure maximum productivity and service.
• Recruits, interviews and hires practice team members with owner’s approval.
• Plans, organizes and facilitates regular team meetings.
• Supervises the practice’s team members and acts as the authority regarding performance, disciplinary procedures, discharging and all the legal responsibilities of employment.
• Performs team member exit interviews.
• Mediates personnel problems, maintains team member morale and motivation.
• Completes regularly scheduled performance reviews to maximize team member potential.
• Responsible for development and implementation of employment benefit programs.
• Develops and maintains team member training program to ensure all team members are properly trained and team members are developed through a focused continuing education program.
• Develops; reviews, and maintains a comprehensive set of employment policies and employee manual.
• Inventory
• Maintains confidential employee files.

Financial:

• Reviews and/or purchases supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained.
• Performs periodic review and analysis of fee schedule for services and products. Adjusts as necessary to maximize profitability.
• Reviews and/or prepares all accounts payable and receivables to confirm that each is handled correctly and timely.

Marketing:

• Develop and implement a detailed marketing plan with owner that includes:
• Internal marketing/client retention
• Reminder program
• External marketing/new client development
• Ensure marketing efforts are productive with a demonstrated ROI and within budget constraints
• Analyze and report marketing efforts.
• Manage and update website and social media marketing.
• Address client questions and complaints.
• Oversee delivery of consistent client education through relevant handouts and team training.
• Measure and report client satisfaction. Perform Client exit interviews.

Organization of Practice:

• Oversee all client service activities. Implement strategies to improve the client/patient experience.
• Analyze patient throughput and scheduling activities. Develop and implement strategies to maximize efficiency and client satisfaction.
• Develop and maintain appropriate inventory system, to include:
• Inventory reorder points to maximize annual inventory turns and ensure practice has required items on hand.
• Controlled substance ordering, tracking, security and destruction within DEA regulations.
• Inventory purchases are within budget constraints.
• Inventory levels are accurate and reported at regular intervals. Physical inventory counts are used to verify levels.
• Establish and maintain vendor relationships.
• Equipment and building are maintained to maximize useful life and minimize repair/maintenance costs.
• Develop and maintain checklists and logs to track and report maintenance.
• Organize facility and stock to ensure a safe and efficient work environment.
• Work with veterinarian(s) to establish and maintain delivery of high quality medicine, including written standards of care, medical record standards and audit procedures.
• Review of all medical forms, update as necessary.
• Oversee all information technology resources and practice management software to maximize efficiency and minimize downtime. Ensure all team members are properly trained in its use.

Law and Ethics:

• Develop and maintain Risk Management Plan.
• Ensure that practice is compliant with all local, state and federal laws and regulatory agencies, to include:OSHA/OSHA Right to Know, DEA, FDA
• Ensure practice and team members demonstrate high moral character and meet/exceed standards set by: AVMA Code of Ethics, Practice statement of Ethics
• Ensure practice is compliant with all labor/employment laws.
• Develop and implement confidentiality policy to include: Employee, Client, Patient