Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for members.

You will provide support for customers who are utilizing purchased software for tax preparation services.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate

customers where applicable regarding products and services

• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and / or escalated process
• Problem-solving skills.
• Ability to analyze and troubleshoot issues
• Ability to multi-task
• Basic math skills

Qualifications :

• High school diploma, GED or equivalent
• Minimum one (1) year of customer service experience
• Minimum one (1) year of call center experience required
• Ability to navigate between multiple windows or within web-based applications
• Ability to pass a drug screen and background check
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.