335 Customer Service Manager Jobs in Mesa, AZ
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Evergreen Telemetry is Hiring a Customer Service Manager Near Mesa, AZ
Customer Service Admin
Admin Duties: Answer phones and direct calls to appropriate departments. Check and pass on voicemails. File customer documents and maintain customer files. File for other departments, as needed. Stock paper and supplies in office equipment. Monitor inventory of office supplies and generate lists for re-stock orders. Accept deliveries. Read all emails and keep up to date with status of client orders and requests.
Sales Duties
Count box stock and update Sales Backlog daily. Pull modules and misc. items for new orders. Print calibration certificates, make copies and prep for new order shipments. Track product returns in QuickBooks. Repair/Cal Duties Track expected repair/cal orders and respond to customer emails regarding incoming orders. Complete incoming paperwork for all incoming repair and calibration orders. Create estimates in QuickBooks and update Repair/Cal Spreadsheet. Contact customers for any information needed in regards to repair/cal in-house. Print calibration certificates, make copies and prep for shipping. Create shipping lables and note tracking information in QuickBooks. Track loaner modules in the field and update QuickBooks appropriately. Maintain Loaner Tracking List and contact customers regarding delayed returns.
Customer Service Manager Duties (In addition to Admin Duties)
Take all incoming sales orders and requests for quote by phone and email. Create customer profiles, estimates and invoices in QuickBooks. Guide customers to ensure they are receiving all needed products and/or accessories with their orders. Encourage free field trials and up-sales, where applicable and appropriate. Track and follow up on free field trial shipments to ensure customer satisfaction. Work with production team on product availability to ensure customers are aware of estimated shipping dates, delays and/or backorders. Pull modules, print calibration certificates, process shipping labels and calculate shipping costs. Process international shipping documents, when needed. Print invoices and packing slips and deliver modules to warehouse for packing. If needed, pull additional items from warehouse and, at times, prep pack and label boxes for shipping. Daily emails include forwarding tracking confirmations, invoices and calibration certificates to receiver and accounting contacts.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
Job Summary
Full Time
$52k-66k (estimate)
01/08/2024
05/20/2024
evergreentelemetry.com
Phoenix, AZ
<25
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The job skills required for Customer Service Manager include Customer Service, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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