Company Overview

Evergreen Lifestyles Management currently manages more than 200 communities throughout the entire State of Florida (from Jacksonville to Naples and Ft. Lauderdale, and everywhere in between), Texas, North Carolina, South Carolina, and Tennessee. Evergreen Lifestyles Management brings extensive experience, the latest technology, and a powerhouse of talent in the Community Association Management field and strives to foster a culture where team members receive the tools needed to achieve excellence. Evergreen supports and encourages our entire team towards a path of self-improvement by providing advancements in education, training, and certifications that are paramount to maintaining the highest skilled staff available.

Job title Concierge

Reports to Community/Lifestyles Manager

Classification Full time or Part Time; Nonexempt

Working Hours As required (includes holidays and weekends)

This job description includes, but is not limited to, the duties and responsibilities noted below.

Job Summary

The Concierge is responsible for greeting all visitors and assisting with residents’ questions/concerns, general admin, orientating new residents, facility checks, and lifestyle/social planning.

Supervisory Responsibilities

• None

Duties and Responsibilities

• Responsibilities include but are not limited to greeting residents and guests as they enter, checking ID cards, inputting all required paperwork into the computer system, assisting with event setups, responding promptly to communications, and following through on commitments made to others.
• Show courtesy, and respect to all customers, and listen openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with people who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows, and functions for residents to attend.
• Demonstrate exceptional customer service when communicating with other departments, residents, guests, and vendors.
• Maintaining a safe and friendly environment for residents, guests, and fellow staff members.
• Work as a team with the Lifestyles Department to create a fun and exciting program for residents and their guests.
• Assistance in a room set up for their events and assist when facilities are being used.
• Required to work all Lifestyles events to include set up and breakdown props, as directed by supervisor.
• Light janitorial duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection.
• Inspect grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergencies.
• Replenish desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others)

• Good organizational and verbal skills.
• Possess a high level of energy, initiative, enthusiasm, and cooperation and exercise good judgment and discretion.
• Computer skills including basic knowledge of MS Office programs including PowerPoint, Outlook, Word, and Excel.
• Public speaking skills are important to the effectiveness of this position.
• Interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc.
• Reliable transportation *

Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to forty (40) pounds. Must have very flexible availability for work schedule, weekends and evenings, and some holidays.

Education and Experience

• High school diploma or equivalent
• At least one-year related experience required

Working Conditions

Works indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any of the job-related duties as requested. All requirements are subject to modification to accommodate individuals with a disability.

Evergreen Lifestyle Management, LLC is committed to equal employment opportunities. We will not discriminate against Team Members or applicants for employment on any legally recognized basis “protected class” including but not limited to: race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, or related medical conditions; age, disability citizenship status, uniform service member status, or any other protected class under federal, state or local law.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Davenport, FL 33837: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Concierge: 2 years (Required)

Work Location: One location