1 Call Center Job in Roseburg, OR
Evergreen Family Medicine, PC is Hiring a Call Center Near Roseburg, OR
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.
Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.
Call Center Responsibilities and Duties:
• Maintains confidentiality according to HIPAA regulations and EFM policies.
• Adheres strictly to EFM departmental standards, protocols, and policies, including
state and federal regulations.
• Communicates effectively and professionally with co-workers, managers and patients
via phone, email or in person.
• Updates registration information and current insurance information. Answers phones diligently and efficiently.
• Responds to or redirect telephone calls to appropriate staff/departments.
• Maintains current knowledge of all insurances including verifying benefits and eligibility for OHP, DCIPA & Atrio including PCP assignment.
• Advocates for patients by creating appropriate patient cases, requests, communications and appointments in Athena.
• Communicates, calculates and collects co-pays, coinsurances and deductibles from any patients over the phone.
• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Communication with outside provider offices, facilities and insurances via phone, fax and computer.
• Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.
• Accurately accounts for credit card transactions posted and balances batch at the end of the night.
• Self Manages to stay on task, maximizes efficiencies and does not distract others as well as encourages others to do the same.
• Maintains a positive attitude, does not take work issues personally and does not allow personal issues to interfere with the work day.
• Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook and constant professionalism.
• All other duties assigned by manager.
Call Center Qualifications and Skills:
• High School Diploma or equivalent
• Communication, interpersonal, clerical and organizational skills necessary to complete job duties.
• Ability to handle the confidential aspects of the work.
• The ability to type at least 40 wpm and activate and operate computers and office equipment.
Physical requirements:
• Prolonged periods sitting at a desk and working on a computer.
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• Must be able to lift up to 15 pounds at times.
Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T
• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork
Benefits:
• Health, Dental, Vision benefits
• Life Insurance
• 401k with a company match up to 6%
• Paid Time Off
Job Summary
Full Time
$35k-43k (estimate)
02/16/2023
06/18/2024
The job skills required for Call Center include Call Center, Life Insurance, Communicates Effectively, Organizational Skills, Health Care, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center positions, which can be used as a reference in future career path planning. As a Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center. You can explore the career advancement for a Call Center below and select your interested title to get hiring information.
If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center job description and responsibilities
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Call center agents need access to computers and reliable headsets to make and receive calls, so their voices sound clear and easy for customers to understand.
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Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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Call Center Representative following up complicated customer calls where required.
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Customer service agents need to be able to problem solve on their own without constantly needing to transfer the call to a higher level agent or putting the customer on hold to ask someone on their team for help.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center jobs
Bilingual ability may be required for some call center jobs.
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At least 4 year's experience working as a call center trainer or team leader.
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Success Performance Solutions call center skill and personality assessment tests can help.
02/04/2022: Worcester, MA
Packed with skill practice, tips and techniques to provide a complete training solution for call center agents or anyone who provides sales/service over the phone.
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Understand and practice specific collection call best practice techniques.
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Step 3: View the best colleges and universities for Call Center.
