Job Details
Job Location
Bertha Alyce School - Houston, TX
Description
This is a 30-hour-per-week position .
Job Summary
As a member of the BAS Administrative team your main objective will be to provide the highest level of service to our families and program participants. Primary duties in relation to membership include responding to member and guest needs, enrollment for families, and ensuring billing accuracy, while providing outstanding customer service. Operational duties include providing administrative support to BAS and assisting teachers.
Area Responsibilities

1. Answer all phone calls and respond to parent inquiry requests. Coordinate scheduling tours with prospective families with Office Manager.
2. Assist new families in registration and membership.
3. Make registration changes for any existing families, as needed.
4. Ensure that billing is accurate for all BAS families.
5. Resolve any billing issues and discrepancies.
6. Execute all office functions pertaining to the school, as needed.
7. Serve as a point of contact for new/returning BAS scholarship families.
8. Attend all Scholarship Committee meetings.
9. Prior to registration prepare scholarship letters/communication to current scholarship families.
10. Review FACTS daily during scholarship season and update with registration/tuition information; Communicate to scholarship families any missing documents or pending items on application.
11. Update scholarship spreadsheet prior to each scholarship meeting (Feb-May) and as needed throughout the year.
12. Prepare scholarship confirmation letters and send via FACTS.
13. Update enrollments in Traction with scholarship awards, set up monthly billing arrangements. Monitor any balances on accounts and collect payments, as needed.
14. Files all paperwork related to Payroll, including contracts and PCMs.
15. Assist Teachers and Staff with class documents and printing needs.
16. Keep track of and execute safety drills regularly, as required by the state.
17. Assist in enrollment with Brivo and Remini, as needed.
18. Answer all phone calls and respond to parent inquiry requests, as needed.
19. Supports Director needs, as requested.

Qualifications

1. Minimum 2-3 years' customer service experience preferred.
2. Excellent communication skills: Ability to effectively interact professionally with all levels of internal and external personnel.
3. Deadline/Task orientated sense of urgency and task completion.
4. High energy, proactive, requiring little direction, takes responsibility.
5. Team oriented.
6. Strong multi-tasking and problem-solving skills.
7. Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
8. Willingness to perform job tasks not part of immediate job responsibilities.
9. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
10. Experience in Salesforce preferred.