As client-facing professionals, Medical Receptionists play a key role in representing a practice and must have professional behavior and appearance. A Medical Receptionist provides appropriate feedback to the medical team, follow-up information to the patients and correctly input data as required. Medical receptionist performs a number of duties, including greeting and scheduling patients, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, keeping paperwork organized and other basic administrative duties.

Key position Responsibilities:

• Welcomes patients and visitors by greeting them, in person or on telephone; answering or referring inquiries.

• Answering phones and checking voicemail

• Optimizing provider scheduled and patient satisfaction with efficiently scheduling appointments.

• Keeps patient appointments on schedule by verifying patients' insurance benefits and eligibility prior to the appointment; reminding patients of their appointments; registering and checking in patients in a timely manner; preparing necessary documents for the visit and checking out patients.

• Notifying providers/CMAs of patient arrivals, late arrivals; rescheduling patients when necessary.

• Comforts patients by anticipating patients anxieties and answering patients questions.

• Maintaining a clean and presentable front office and reception area.

• Maintains accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.

• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges and balances; providing patients with receipts for payments.

• Performs all other duties as trained and requested by provider and/or management.

• Helps with collections and self-pay report.

• Submitting medical records.

• Working referrals and getting the new patients added to the schedule.

• Will also help with other various billing duties such as denials and dropping claims at end of day.

• Takes the mail down and retrieves the mail.

• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.

• Understands and complies with OSHA and any other regulatory requirements

Skills and Qualifications:

• At least 1 year of medical front desk/ receptionist required
• Professional behavior and appearance.
• Communication skills to converse clearly over the phone and in person.
• Experience answering phones, filing paperwork or doing other related tasks.
• Knowledge of insurance, copays, deductibles, coinsurances, managed care policies and procedures and is familiar with obtaining information from health plans.
• Technological skills, such as using word processing, Excel and EHR systems.
• Attention to detail and organization skills is a must.
• Ability to use good judgment and see appropriate resources in difficult or stressful situations.
• Can handle a fast-paced environment.
• Can adjust to new environments easily and willing to learn new skills
• Can manage individual responsibilities with little or no direction.

Hourly wage: Based off experience

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Experience:

• Medical Front Office Admin: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person