Description
Position Details :
•Title: On-site Field Service Engineer
•Locations:
•Boise, ID
•Albany, NY
•Travel/Schedule: You generally will work on-site at the customer facility during normal day-shift hours (Mon-Fri), but occasionally (up to 25% of the time) may be asked to travel to other sites in the area to perform similar work.
•Compensation: Target base rate $34/hr - $35/hr
•Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours.
•Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.
Position Description : In this role you will be responsible for the installation, service, troubleshooting and repair of complex electronic and electromechanical EF Group equipment at client facilities. You will be trained to become an independent "product expert" on selected company product lines. You will be responsible for implementing detailed, complex customer installation plans for both reliability and process and qualification. You will also need to train customer personnel on advanced equipment operation, maintenance procedures and process related operations. You will provide onsite technical support for development and implementation of equipment and process applications. Some specific responsibilities include:
•Complete on-site equipment installations or complex retrofits on equipment
•Provide professional and courteous service to customers with a primary goal of complete customer satisfaction.
•Assist customers and other personnel in identifying and repairing equipment related process problems.
•Assist with performing onsite preventative maintenance, cleaning equipment as required and verify the operational quality of equipment.
•Assist with performing start-up, warranty, paid service and service contract activities. Assist with performing hardware set-up on specified systems within established time frames.
•Troubleshoot and correct process variations on systems. Diagnose sources of hardware or process problems on equipment, facilities or wafers.
•Participate in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.
•This position may require the use of company hired vehicles on company business. You must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges
In order to be successful in this role, you should have experience with and a significant working knowledge of Electronics / Avionics and electrical systems. You should also have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc; the ability to troubleshoot basic electric and electronic circuitry, including reading and interpreting electrical and electronic diagrams; and a working understanding of AC power circuitry including breakers, multi-phase power, etc (120VAC and greater).